Privacy
Policy

1. Data We Collect

Account Data

Manoe creates an anonymous account for you automatically when you first open the app. No name, email address, or personal identification is required to use the app. If you choose to link an email address to your account, we store that email address.

Conversation Data

We store your conversation history with your Manoer companions. This includes the messages you send and the responses you receive. Conversation history is used to provide continuity across sessions — so your Manoer remembers your previous conversations.

Voice Data

If you use voice features (speech-to-text or text-to-speech), your voice input is processed in real time to generate a text transcript. Voice recordings are not stored permanently — they are transmitted to our speech processing service, converted to text, and immediately discarded. We do not retain audio recordings.

Usage and Credits Data

We track your credit usage, subscription status, and feature usage to operate the app correctly and apply your plan limits. This includes which Manoer companions you have accessed and how many messages you have sent.

Purchase Data

If you make a purchase (subscription or credits), the transaction is processed by Apple App Store or Google Play. We do not receive or store your payment card details. We receive confirmation of your purchase status from the payment platform.

Technical Data

We collect basic technical data necessary to operate the app, including your device identifier, app version, and error logs. This data is used solely for debugging and improving app stability.

2. How We Use Your Data

We use the data we collect to:

• Operate the app and provide Manoer companion conversations
• Maintain conversation history so your Manoer remembers you
• Process voice input and generate voice output
• Manage your subscription, credits, and purchases
• Prevent abuse, fraud, and misuse of the service
• Debug technical issues and improve app stability
• Comply with legal obligations

3. Third-Party Services

Manoe uses the following third-party services to operate. Each has its own privacy policy.

4. Data Storage and Security

Your data is stored on secure cloud infrastructure. We use industry-standard security practices including:

• Encrypted connections (HTTPS/TLS) for all data transmission
• Row-level security on our database so users can only access their own data
• Server-side API key management so sensitive credentials are never exposed to the client app
• Rate limiting and anomaly detection to prevent abuse

No method of transmission or storage is 100% secure. While we take data security seriously, we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active. If you request account deletion, we will delete your account data, conversation history, and associated records within 30 days. Some data may be retained for a limited period where required by law or for legitimate business purposes such as fraud prevention.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, contact us at privacy@manoe.app. We will respond within 30 days.

7. Children's Privacy

Manoe is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided us with personal data, please contact us immediately and we will delete it.

8. AI-Generated Content

Manoe uses artificial intelligence to generate Manoer companion responses. Conversations with Manoers are generated by AI and are not monitored by human staff in real time. However, we reserve the right to review conversations where abuse, illegal activity, or violations of our Terms of Service are suspected.

AI-generated responses do not constitute professional advice of any kind — including medical, psychological, legal, or financial advice.

9. International Data Transfers

Manoe operates globally. Your data may be transferred to and processed in countries other than your country of residence, including the United States and the European Union. These countries may have different data protection laws than your own. Where required, we rely on standard contractual clauses or other lawful transfer mechanisms to protect your data.

10. European Union Users (GDPR)

If you are located in the European Union, our processing of your personal data is based on the following legal grounds:

• Contract performance — to provide the services you have requested
• Legitimate interests — to operate, secure, and improve our service
• Legal obligation — to comply with applicable laws
• Consent — where we explicitly request your consent for specific processing

You have the right to lodge a complaint with your local data protection authority.

11. Turkey Users (KVKK)

If you are located in Turkey, your personal data is processed in accordance with the Law on Protection of Personal Data No. 6698 (KVKK). You have the right to:

• Learn whether your personal data has been processed
• Request information about processing purposes and whether they are used accordingly
• Know the third parties to whom your data is transferred domestically or abroad
• Request correction of incomplete or incorrect data
• Request deletion or destruction of your data where legally permitted
• Object to results arising from the analysis of your data exclusively through automated systems
• Request compensation for damages arising from unlawful processing

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app. Your continued use of Manoe after changes are posted constitutes your acceptance of the updated policy. The effective date at the top of this page indicates when it was last revised.

13. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: